BestGSpot Help

Use this page to find answers to any questions you have about BestGSpot's customer service

Your FAQs answered

From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.

Where's my order ?

How to track your parcel online...

How do I return an item?

It's quick, easy and free...

Is my package shipped discreetly?

100% Discreet Shipping for Adult Toys

Help! My toy's not working

Our top tips to get it going...

FAQs about delivery

What if I'm not home when my order arrives?

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $39.

Which countries do you deliver to?

Bestgspot supports global freight delivery.

Is your packaging discreet?Of course!

We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

See what our packaging looks on this page. Courier services require Bestgspotto have a return address on all orders.

What if I'm not home when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel.

If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Can I track my order?

Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched..

FAQs about privacy and security

Is it safe to order online from Bestgspot?

Yes absolutely. You can read more about how we keep the Bestgspot website secure here.

What is your Privacy Policy?

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

How does Bestgspot use my data?

Bestgspot will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider. You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.

FAQs about orders and payment

Which payment options are available?

Lots! We have payment options to suit all online shoppers.You can pay by debit or debit card - we accept Visa, MasterCard and American Express.

You can also pay via PayPal about payment options.

How do I cancel an order?

Please contact Bestgspot Customer Care immediately after placing your order if you wish to amend or cancel it.

If your order has already been processed by our warehouse team, we will be unable to cancel it.However, you can easily return the item to us for free. Visit our order returns page.

Email or Live Chat

Can't find what you need on this page? Then please contact us and we will be more than happy to help. We aim to reply to all messages as quickly as possible but please bear with us during busy times.